Refunds & cancellation
Last updated 17 September 2026
This policy describes how paid Framimo Pro subscriptions actually behave in the product. Stripe is the merchant of record. This page is an operational draft, not a substitute for independent legal review.
How to cancel
Cancel from the receipt Stripe emails you, or from the Stripe customer portal linked there. Cancellation is at period end, not immediate: you keep Pro until the current monthly or annual period expires. That is a product rule, not a dark pattern — we do not yank access the moment you click cancel.
What you lose at period end
- Ad-free experience (reserved ad slots may appear again)
- Higher batch-image and optimizer-iteration limits
Core local conversion (GIF, WebP, and MP4 where your browser supports it) remains available on the free tier. We will not lock you out of downloads of files you already exported.
Refunds
If you were charged in error, or the checkout completed but Pro entitlements never applied, write to us via Support within 14 days of the charge. We refund through Stripe. We do not keep card numbers.
For a change of mind after you have used Pro features in that period, we generally do not prorate unused days, but we will still honor cancel-at-period-end so you are not billed again.
Failed payments
If a renewal fails, Stripe retries for a grace window. During past_due we still treat you as Pro so a single missed charge does not interrupt work. After Stripe gives up and the subscription is canceled, you return to the free tier.
Taxes
Applicable taxes are calculated by Stripe Checkout based on your location at purchase time.